Having Issues with the Usked App?

Please follow these troubleshooting steps.

1. Uninstall the Usked app.

2. From the App Store (if using iPhone) or Play Store (if using Android) search for "Usked" and download the the app the same way you would any other app.

                  

3. Open the app. Tap on the down arrow next to Organization(s), then tap Add a New Organization.       

4. Enter the organization database name for the organization that you use Usked with.  Then tap Add.

Note: The organization database name will be the same as your Usked portal url (minus the ".usked.com" part of the url).

For example, if the portal url is "global.usked.com" the organization database name for the app would be "global."

                 

5. Select the organization you just added from the list. Then, enter your username and password. Finally, tap Login. 

*If you forgot your username and/or password follow these steps. 

If you are still experiencing issues with the app after following these steps please submit a support ticket!

• Related Articles

• Usked Mobile App - Overview

  Demo of the Usked Mobile App from both service provider and customer perspectives Welcome to a demonstration of the Usked app! This app is available through both the Apple App Store and the Google Play Store. In this demo, we’ll first show you the ...

• Switching Between Accounts on the Usked App

  Hello - In this video we will be showing how easy it is to switch between different accounts on the Usked app! First add any organization that we would like to log into by tapping on Add a New Organization. Next enter in the organization database ...

• Usked App - Customer View

  Demo of the Usked App from the Customer perspective Just as with service providers, once logged in, customers are immediately taken to the home screen. Swiping across the top will allow the customer to view their past and future service requests. ...

• Usked App - Service Provider View

  Demo of the Usked App from the Service Provider perspective Welcome to a demonstration of the Usked app! This app is available through both the Apple App Store and the Google Play Store. In this demo, we’ll first show you the service provider ...

• Having Trouble Downloading the PDF of your Invoice on the Android Usked App?

  Seeing an error message or no action when you tap on the Download PDF button? Here are the steps to take to make sure your phone is set up to allow the PDF download: To check this you'll need to go to your phone's settings and find applications ...