Having Issues with the Ūsked App?

Having Issues with the Ūsked App?

Please follow these troubleshooting steps.

1. Uninstall the Ūsked app.

2. From the App Store (if using iPhone) or Play Store (if using Android) search for "Ūsked" and download the the app the same way you would any other app.

                  

3. Open the app. Tap on the down arrow next to Organization(s), then tap Add a New Organization.       


4. Enter the organization database name for the organization that you use Ūsked with.  Then tap Add.

Note: The organization database name will be the same as your Ūsked portal url (minus the ".usked.com" part of the url).

For example, if the portal url is "global.usked.com" the organization database name for the app would be "global."

                 

5. Select the organization you just added from the list. Then, enter your username and password. Finally, tap Login. 
*If you forgot your username and/or password follow these steps. 

If you are still experiencing issues with the app after following these steps please submit a support ticket!


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