Troubleshooting the Usked App

Troubleshooting the Usked App


Common situations and what to do about them.

"No internet connection" banner

The app shows a red banner above the bottom navigation when your device is offline. Check Wi-Fi or mobile data; the app picks up again automatically once you're back online.

The Home tab's assignment list with a red No internet connection banner above the bottom navigation bar.

Something didn't load

If a screen can't load, it shows a message with a Try again button.

An error message saying the app can't reach the server and to check your connection, with a Try again button.

If Try again shows a countdown, the service asked the app to wait a moment before retrying — let the countdown finish and try again.

"Update required" screen

Occasionally an app version is retired and the app shows a full-screen Update required message. Tap the store button, install the update, and reopen the app — everything will be where you left it.

A full-screen Update required message explaining this version of Usked is no longer supported by the organization's server, with an Open Play Store button.

You were sent back to the sign-in screen

Your session ended — most often because your password was changed or your organization's security settings signed the device out. Sign in again; see Signing In to the Usked App.

Information looks out of date

Pull down on the Home list to refresh. The app also refreshes automatically when you return to a tab.

Last resort: reinstall

  1. Uninstall the Usked app.
  2. Reinstall it from the App Store / Play Store — see Installing the Usked App.
  3. Sign in again. You'll need your organization's Usked address, username, and password.

Reinstalling never deletes your assignments, requests, or invoices — all of that lives on Usked's servers, not on the phone.

Still stuck?

Submit a support ticket and include:

  • Your device model and OS version
  • The app version (shown at the bottom of the More tab)
  • What you were doing and what you saw (a screenshot helps a lot)

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